Privacy Policy
Effective Date: 18th July 2025

At Denise Dodds Life Coaching ("we", "us", "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services or visit our website: www.denisedoddslifecoaching.com.

1. Who We Are

Denise Dodds Life Coaching is a UK-based life coaching service offering one-to-one coaching sessions both in person and online. For the purposes of data protection law, we are the "data controller" of your personal information.

2. Information We Collect

We may collect and process the following personal data:

  • Identity and Contact Details: Name, email address, phone number, home address (for emergency purposes only).

  • Emergency Contact Information: Provided in case of urgent circumstances.

  • Usage Data: Including IP address, browser type, and interaction with the website.

  • Analytics Data: Through tools such as Google Analytics to improve our services and marketing.

  • Payment Information: Processed securely through third-party platforms (we do not store card details directly).

  • Booking Data: Through platforms like Calendly for scheduling appointments.

3. How We Collect Data

Your personal data is collected through:

  • Contact forms and newsletter sign-ups on our website.

  • Session bookings through Calendly.

  • Cookies and similar technologies used on our website.

  • Email or phone communication with you.

4. Why We Collect Your Data

We process your data for the following purposes:

  • To deliver and manage coaching sessions.

  • To communicate with you about your appointments and services.

  • To respond to your inquiries.

  • To send occasional newsletters or updates (only with your consent).

  • For emergency contact purposes if needed during a session.

  • To analyze website traffic and improve our services.

5. Legal Basis for Processing

We rely on the following legal grounds:

  • Contractual necessity: To provide the coaching service you have requested.

  • Consent: For marketing and newsletters.

  • Legitimate interests: To improve our services and protect client safety.

  • Legal obligations: Where applicable.

6. Sharing Your Data

We do not share, sell, or rent your personal data to third parties.

However, we use trusted third-party services (such as Google Analytics, Calendly, and email providers) to help operate our website and services. These services may process data on our behalf under strict data protection agreements.

7. Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy or as required by law. Emergency contact and session records are securely deleted when no longer needed.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data ("right to be forgotten").

  • Object to or restrict certain types of data processing.

  • Withdraw consent at any time (for marketing).

  • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to enhance your experience and for analytical purposes. You can manage or disable cookies in your browser settings. For more details, see our Cookie Policy.

10. Data Security

We take appropriate measures to protect your personal information, including secure storage and restricted access. All communications are encrypted where possible.

11. Contact Us

If you have any questions or requests about your personal data, please contact:

Denise Dodds
Email: deniselifecoach@outlook.com